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Software Issue

Service Description

RITE Services can provide assistance to faculty, staff and students with configuration or troubleshooting of supported applications on campus-owned client devices.

Standard Features

RITE Services provides full support for the following core/standard campus applications:

  • Apple OS X
  • Citrix Receiver (XenApp)
  • Google Chrome
  • Internet Explorer
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Remote Desktop
  • Microsoft Word
  • Safari
  • Windows 7 
  • Windows 10

Optional Features

RITE Services provides best-effort support for the following campus applications:

  • Adobe Creative Cloud 
  • Apple iLife
  • Apple iWork
  • ArcGIS (by ESRI)
  • Autodesk AutoCAD
  • Camtasia Studio
  • Endnote
  • Mathematica (by Wolfram)
  • MATLAB
  • Minitab
  • R
  • SAS
  • SPSS (by IBM)

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the request including their contact information, device name and location of affected computer(s), and detailed description of the problem.
  • User agrees to allow RITE Services staff to access their office to troubleshoot the software issue.
  • User agrees to allow RITE Services staff to access their computer(s) remotely to troubleshoot the software issue.
Please Note: Restarting the problem computer resolves many software related issues. Before you proceed with opening a ticket with the RITE Support Desk, please make sure you have restarted your computer to see if this resolves the current issue you are having.

RITE Services Responsibilities:

  • RITE Services will assist with software that is not launching or functioning properly. 
  • RITE Services will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the RITE Support Desk:

Service Audience 

Faculty, Staff and Students. 

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

There are no costs associated with this service. 

Institutional Policies

There are no Institutional Policies associated with this service.