Skip to Services content

Hardware Request

Service Description

Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.

Standard Features

RITE Services can assist with the following types of hardware requests:

  • Installation/setup of existing hardware/equipment (e.g. new or replacement printer, external hard drive)
  • Installation/setup of a used desktop at no cost (e.g. for adjunct, student)
  • Installation/setup of a peripheral at no cost (e.g. keyboard, mouse, second monitor)
  • Installation/setup of a new computer at no cost (full-time employees only; 1 computer every 4 years)*
  • Purchase/installation of new hardware/equipment (e.g. computer, iPad, printer)
*Please Note: Full-time employees are eligible for one new Dell or Apple computer (desktop or laptop) every four years paid by central college funds. Use this form to find out if you are eligible for a new computer.

Optional Features

  • Consult with users to determine any custom client hardware requests.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request including their contact information, makes/models of hardware being requested requested and quantity.

RITE Services Responsibilities:

  • Maintain catalog of standard hardware approved for campus use.
  • Consult with end user if needs are unclear.
  • Help facilitate purchase of custom equipment as necessary.
  • Help facilitate purchase or transfer of funds as necessary.
  • Ensure that requested hardware complies with standards approved by RITE.
  • Receive hardware shipments and coordinate the installation of equipment.

Procurement Responsibilities:

  • Process quote and requisition into purchase order (PO).
  • Send PO to vendor.
  • Send goldenrod copy to RITE Operations Management.

Vendor Responsibilities:

  • Provide quote(s) as requested by RITE Operations Management.

How To Request      

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service.

Service Pricing

Pricing is contingent upon the hardware being requested, the quantity of items needed and the purpose (administrative, instruction, research).

Institutional Policies

Policy on the Use of Electronic Resources