Knowledge Base

Categories (14)

At-Home Resources

Information to assist students and faculty/staff who need to work remotely during the COVID-19 campus closures.
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Top Services

Having trouble finding a ticket request form? View lists of some of the commonly requested services by topic (e.g. onboarding new employees).
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Info for Students

This is a great place for new and current students to find answers to the most frequently asked technology-related questions.
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Networking and Wireless

Find answers to questions related to connecting devices to the Buffalo State network.
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New Faculty/Staff

Welcome to Buffalo State! This is a great place for new faculty and staff to find answers to the most frequently asked technology-related questions.
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Accounts and Access

Find answers to questions related to accessing and requesting campus accounts
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Hardware and Software

Find answers to questions related to using and purchasing hardware and software
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Communication and Collaboration

Find answers to questions related to e-mail, calendaring, mobile device setup.
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Teaching and Learning

Find answers to questions related to instructional technology and technology enhanced spaces.
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Information Security

Find answers to questions related to keeping your data and passwords secure
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General Questions

Find answers to questions that you might not find in other categories
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Self-Service Portal Help

Find answers related to using the IT Self-Service Portal.
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IT Governance

IT Governance is a broad concept that is centered on the IT department or environment delivering business value to the enterprise. IT Governance includes the processes that ensure the effective and efficient use of IT in enabling the organization to achieve its goals.
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Procurement

Applications related to procurement (Jaggaer)
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Articles (1)

IT Help Desk

Learn how to contact the IT Help Desk, your first point of contact for technical assistance on campus.