Service Description
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations.
Standard Features
Classroom Support can help with issues related to the following:
- Display or projector operation (e.g. projector not turning on, displaying incorrectly)
- Connecting a laptop or tablet for display
- Audio playback (e.g. sound from computer not working, sound too low)
- AV system touch panels or button controls (e.g. touch panel is frozen/ not responding)
- Playing DVD/ Blu-Ray discs
- Using a document camera
- Using the features of an interactive whiteboard (e.g. SMART Board, Promethean Board)
- Installed microphones (e.g. lecture hall mic feeds back, mic too low)
Optional Features
There are no optional services associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information and a full description of the problem.
Classroom Support Responsibilities:
- Classroom Support will respond to inquiry or resolve issue as soon as possible.
- Classroom Support will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact Classroom Support:
Service Audience
Faculty, Staff, Students.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources