Reset your Student Gmail password

Important Notice Regarding Campus Email

Buffalo State is transitioning student email services from Gmail to Outlook email as part of a Microsoft 365 upgrade. This legacy article is intended for students accepted BEFORE Fall 2023 who still have Google accounts. Students accepted for the Fall 2023 semester (or later) will not receive Google accounts, and will access email through Outlook via Microsoft 365 using their Network credentials.

Students who currently have Google accounts will be moved to Outlook on Monday, May 22nd, 2023. These students will keep access to their Google account for one full year after the switch (until the summer of 2024), but new email will only be accessible from Outlook

For more information on this project, please visit the Student Email Project page and the Frequently Asked Questions page.

If you forget your Student Gmail password, you can reset it to the default from Banner. Follow these steps:

Step 1: Login to Banner

The first step is to login to your Banner account:

  1. Visit the student Banner page.
  2. Click the Log in to Banner link.
  3. Enter your User ID and PIN, and click Login.
Please Note If you have trouble accessing Banner, try resetting your PIN. Simply enter your Banner ID and then click the Forgot PIN? button. After answering your security question you can create a new PIN.

Step 2: Reset your Student Gmail password 

The next step is to reset your Student Gmail password to the default:

  1. Click the Personal Information link.
  2. Click the Reset Student Gmail Password (Legacy) link.
  3. Make note of (or copy) the eight character password displayed next to Your Default Password is. This password is case sensitive.
  4. To reset your password to the default, click the Reset button.  

Click Reset button

Please Note Please allow 15 minutes for your password to sync with Google.

Step 3: Login and change your Student Gmail password

The final step is to sign in on the Gmail website and set a custom Gmail password:

  1. Go to in a web-browser
  2. In the Email address box, enter your Buffalo State email address.
  3. In the Password box, enter the default password retrieved from Step 2 above. Be sure at least 15 minutes have passed since you originally clicked "Reset."
  4. Enter your new password in both the New password and Re-enter password boxes, then click Submit. If a prompt asks for the Current password, use the default from Step 2 again.

Password recommendations

  • Use a combination of upper/lower case letters, numbers and special characters
  • Avoid using dictionary words - these are easily cracked
  • Avoid using names of people you know, or names of pets
  • Avoid using your phone number or street address
  • Avoid using your Social Security number
Please Note For additional information regarding protecting your account, read Google's tips for creating a secure password.

Request assistance

If you need assistance accessing your account, please call the IT Help Desk at (716) 878-4357 or open a Login Assistance ticket.

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Article ID: 26357
Sat 3/4/17 10:00 AM
Fri 7/14/23 9:37 AM

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Need help with a login/password issue? Open a ticket to request assistance from IT.