New Remote Desktop Configuration (MacOS Version)

Note to faculty/staff: Before using Remote Desktop for the first time, you must open a ticket requesting access AND complete a short online training session.

To comply with mandated requirements in our cyber insurance policy, the campus is implementing Cloudflare WARP to enhance security. Cloudflare WARP is a "Zero Trust" client application that provides secure access to an organization’s applications, data and services. It provides end-to-end protection, similar to a VPN, and is backed by our existing Multi-Factor Authentication (MFA) system. Follow the steps below to setup your Remote Desktop connection using the Cloudflare WARP client.

Install the Cloudflare WARP client for macOS

Before installing and setting up the WARP Client, ensure that your device is running MacOS Mojave (10.14) or higher. It is not compatible with older operating systems such as High Sierra (10.13).

  1. On Mac device you'll be using at home (to remote into your campus PC), download the Cloudflare WARP client for macOS from:

select macos

  1. Go to your Downloads folder and open the Cloudflare_WARP.pkg file to being the installation.
  1. Once installed, when the Warp/disconnected pop-up appears, click the settings button (gear icon) and select Preferences.

select preferences

  1. Click the Account tab and then click Login with Cloudflare Zero Trust.

click login to cloudflare

  1. Enter "buffalostate" in the Enter your Team name box.

enter buffalostate

  1. Click Next when the "What is Cloudflare Zero Trust?" bubble appears. 

click next

  1. Click Accept when the "Your privacy" bubble appears. 

click accept

  1. Your default web browser will open to a Microsoft sign-in page. Sign-in using your Buffalo State email and password, and complete the multi-factor verification.
enter your email address complete mfa
  1. When the Zero Trust pop-up appears, click on the button to toggle it on. When "on" the Zero Trust button will turn blue and say "Connected"; when "off" it will turn gray and say "Disconnected". In general, you should toggle Zero Trust on when you use Remote Desktop and toggle it off when you are done with your remote session. 
Zero Trust is Disconnected ("Off") Zero Trust is Connected ("On")

zero trust disconnected

zero trust connected

Configure your Remote Desktop connection

Note: If you have previously used Remote Desktop and already have the app installed, you can skip step one below. It is recommended that your remove/delete your previous connections before proceeding.
  1. Download the latest version of Microsoft Remote Desktop from the App Store.
  2. Open Microsoft Remote Desktop when the installation completes and click the Add PC button.

click add pc

  1. In the PC name field, enter the device name of your campus PC followed by For example, if your device name is DN4129PDE you should enter "". 

enter device name

  1. Click the User account drop-down and select Add User Account.

add user account

  1. Enter "bsclogon\" followed by your Buffalo State username in the Username field. Give your account a friendly name like "Buffalo State" and click Add.

enter your account info and click add

  1. Your settings should now look similar to the image below. You may want to give your connection a friendly name like "Remote to Work - no Gateway." Click Add to save the connection.

check settings and click add

  1. To remote into your campus PC, double-click on the saved connection (or click the three horizontal dots and choose Connect).

double click to connect to your PC

  1. Click Continue at the "certificate couldn't be verified" screen. You should now be signed into your work PC.

click continue

  1. When you are ready to disconnect from your work PC, click Microsoft Remote Desktop from the menu bar and select Quit Remote Desktop.
  2. Re-authentication pop-up notification: The next time you use Remote Desktop, if more than twelve hours has passed, you will see the pop-up message below prompting you to re-authenticate. Click on the pop-up to proceed.

click on pop-up

Note: If you are getting a message "Safari Can't Open the Page" when attempting to complete the re-authentication process, follow these steps to enable the Cloudflare WARP certificate on your device


Article ID: 157859
Tue 3/19/24 9:06 AM
Thu 3/28/24 9:26 AM

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