New Remote Desktop configuration (PC version)

Note to faculty/staff: Before using Remote Desktop for the first time, you must open a ticket requesting access AND complete a short online training session.

The instructions below are broken up into three sections: How to Install Cloudflare WARP for Windows, how to Configure Your Remote Desktop Connection, and then a section explaining some general Tips/Quirks.

To comply with mandated requirements in our cyber insurance policy, the campus is implementing Cloudflare WARP to enhance security. Cloudflare WARP is a "Zero Trust" client application that provides secure access to an organization’s applications, data and services. It provides end-to-end protection, similar to a VPN, and is backed by our existing Multi-Factor Authentication (MFA) system. Follow the steps below to setup your Remote Desktop connection using the Cloudflare WARP client.

Install the Cloudflare WARP client for Windows

Before installing and setting up the WARP Client, ensure that your device is running Windows 8 or higher. It is not compatible with older operating systems such as Windows 7.

Note: If you're using a campus-owned device from home, you'll be able to install the Cloudflare WARP client directly from Software Center's "App" category. You can find Software Center by typing in its name in a Windows/Start menu search and then clicking its icon. If you install WARP this way, go ahead and skip to Step 3.

 

  1. On the computer you'll be using at home to remote into your campus PC, download the Cloudflare WARP client for Windows from the official Cloudflare Warp website.

select Windows

  1. Go to your Downloads folder and launch the Cloudflare executable to begin the installation.
  1. Once installed, you'll find a gray cloud icon in the system tray next to the date/time. Click this icon.

click the gray cloud

  1. Click Next at the What is WARP? prompt.

click next

  1. Click Accept at the Our Commitment To Privacy prompt.

click accept

  1. Click the settings button (gear icon) and select Preferences from the pop-up menu.

click preferences

  1. Click the Account tab and then click Login with Cloudflare Zero Trust.

click account and login with cloudflare

  1. Enter "buffalostate" in the Enter your team name box.

enter buffalostate

  1. Complete the multi-factor verification when prompted.
     
  2. When the Zero Trust pop-up appears, click on the button to toggle it on. When "on" the Zero Trust button will turn blue and say "Connected"; when "off" it will turn gray and say "Disconnected". In general, you should toggle Zero Trust on when you use Remote Desktop and toggle it off when you are done with your remote session. 
Zero Trust is Disconnected ("Off") Zero Trust is Connected ("On")

zero trust disconnected

zero trust on / connected

  1. You'll be able to tell that Zero Trust is on because the gray cloud icon in the system tray now appears orange and it will say "Connected".

orange cloud icon

 

Configure your Remote Desktop connection

Note: If you have previously used Remote Desktop and have a shortcut saved on your desktop, it is recommended that remove/delete your shortcut before proceeding.
  1. Click the Start/Windows icon in the bottom-right corner and type "Remote Desktop Connection" into the search box. Select Remote Desktop Connection from the list of app results. 

remote desktop connection

  1. When the app window appears, click Show Options to reveal additional settings.

click options

  1. In the Computer field, enter the Device Name of your campus PC followed by .bsclogon.buffalostate.edu. For the User name field, type in "bsclogon\" followed by your Buffalo State username.

    For example, if your device name is DN1234PDE you should enter "DN1234PDE.bsclogon.buffalostate.edu"

enter computer name and user name

Important Note: If you have older remote desktop settings that you're updating for this process, you'll need to clear the old "gateway server" settings from this connection setup. To do this, go to the Advanced tab > Connect from anywhere Settings > and select Automatically detect RD… at the top of that page to let things work with Cloudflare WARP.

  1. In the General tab, click the Save button to save the configuration settings.
     
  2. To test your connection, click Connect and enter your Buffalo State password when prompted.
     

A Few Tips/Quirks

  • If you get a Cloudflare WARP pop-up prompting you to re-authenticate when attempting your connection, go ahead and do so by clicking the Open Browser and Re-Authenticate button. A webpage will load affirming that the re-authentication was successful. You can now go back to cancel/close and re-open your connection normally. This re-authentication step may be needed every twelve hours for security purposes.

open browser and re-authenticate
 

  • To keep the Remote Desktop icon on your taskbar, right-click it and choose Pin to taskbar

pin to taskbar
 

  • After setting up or editing your connection file, you'll likely see one of the messages below when first connecting. Just check the Don’t ask me again box and then click Connect/Yes to continue for either/both notifications.
check box and click yes check box and click yes

 
  • During your remote session, you will see a blue bar across the top of your screen which, among other things, identifies the campus device that you are remotely connected to. The image below explains what the different buttons on the blue bar do.

remote desktop buttons
 

  • Any time you want to end your remote session, be sure to do so by either clicking the "X" on the blue connection bar, or choosing the bottom-left Windows Start button > Power icon > Disconnect or Restart on the campus-side computer.

choose disconnect or restart

 

Details

Article ID: 157631
Created
Wed 3/6/24 11:19 AM
Modified
Thu 4/18/24 12:41 PM

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