Skip to Services content

Request a Session from IDT, Professional Development (PD) & Teaching & Learning Center (TLC)

Service Description

Request a training session with an Instructional Design & Training (IDT), Professional Development (PD) & Teaching & Learning Center (TLC) team members to meet all professional development needs.

Standard Features

The Instructional Design & Training (IDT), Professional Development (PD) & Teaching & Learning Center (TLC)team provide workshops to faculty and staff on the use of technology in and out of the classroom, and assists faculty with design and development of online, hybrid, and web-enhanced courses and modules. IDT offers training for the following campus technologies:

Optional Features

  • IDT, PD, & TLC also offers training workshops through the workshop registration system.
  • Workshops on theories, practices, campus technologies and systems available upon request.

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the training request. 
  • User is responsible for notifying IDT if user is unable to attend a scheduled training session.

RITE Services Responsibilities:

  • IDT, Professional Development (PD) & Teaching & Learning Center (TLC)will evaluate training request.
  • IDT, Professional Development (PD) & Teaching & Learning Center (TLC) will contact user to schedule training session.

How to Request    

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff. 

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

There are no Institutional Policies associated with this service.