Request a Session from Instructional Design & Training (IDT)

Service Description

Request a session with Instructional Design & Training (IDT) to meet your professional development needs.

Standard Features

The Instructional Design & Training (IDT) team provides workshops to faculty and staff on the use of technology for academic and professional purposes. They assist faculty with design and development of online, hybrid, and web-enhanced courses and modules, including support for designing or redesigning a course goals, materials, assessments, and integrating new technology. IDT offers training and support for the following:

Optional Features

  • IDT offers training workshops through the workshop registration system.
  • Workshops on theories, practices, campus technologies and systems available upon request.

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the request. 
  • User is responsible for notifying IDT if user is unable to attend a scheduled session.

IT Services Responsibilities:

  • IDT,will evaluate request.
  • IDT, will contact user to schedule the session.

How to Request    

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff. 

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

There are no Institutional Policies associated with this service.