Library Printing Support

Service Description

Report an issue with printing at a library print station: releasing jobs, printing errors, print quality issues.

Use this form to report:

• Print jobs failing to appear or release at the station
• Pharos Cloud mobile print issues from your personal device
• Print quality issue (e.g., smudges, faint text)
• Print quality issues or incorrect billing/charge errors
   

Note: For immediate assistance with basic paper reloads or clearing simple jams, please see a staff member at the Ask Us Desk/IT Help Desk.

Are you enrolled? 

Before opening a ticket, make sure you have enrolled in the new Pharos system and follow the correct steps to print:

• Be sure to enroll in the new Pharos system This can be done from your personal device or from a campus device.
• If printing from a campus device, follow these steps to print.
• If printing from a personal device, follow these steps to print.