Managing Spam and Junk Mail Options in Outlook

Background: Microsoft Outlook allows you to control when received emails are automatically moved to your Junk folder. Different email clients (like Gmail or the Mail apps in Mac OS and Windows 10) all have similar tools, with slight differences for each.

This article explains those tools for the Outlook desktop app, normally installed on all campus computers. Staff and faculty accounts on campus are accessed through Outlook, while student email accounts are set up as Gmail accounts. Users can find more details for Outlook at Microsoft's support article on how to Block or Allow Junk.

The "Junk" Panel

  1. With an email message open, the Junk panel is shown as a drop-down button on the Home tab. You can also search for it by typing in "Junk" in the Tell Me search (Alt+Q).

  2. Several options for the open message can be toggled in that dropdown, and the bottom button is the Junk Email Options. Opening that panel lets you further customize filtering.
    Please Note: Junk settings you create for your email will work alongside any email Rules you have set. If you run into unexpected behavior/filtering, it may be worth looking at your Rules settings. Also, Junk mail settings only filter messages after they are received (moving them to your Junk folder), and don't prevent them from arriving in the first place.

The Junk pulldown menu, as shown in the Home tab

A Closer Look at Junk E-mail Options

  • The Options tab in the Junk Email Options panel will let you change your overall protection behavior. This is a general setting, and not just the sender/domain of the open message.

This image shows the Junk Email Options landing page

  • The Safe Senders tab will let you specify individual senders and/or domains you never want to be filtered to your Junk folder. This is a general setting, so it will apply to all messages you receive. In the example image below, Daily Bulletin emails and any messages sent from Educause will arrive without any risk of being filtered to the user's Inbox.

The image here shows the appearance of the Safe Senders tab under Junk Email Options

  • The Safe Recipient tab allows you to tailor recipients, mailing lists, and/or domains you want to be sure you see messages from (i.e., replies). Safe recipients are recipients that you don't want to block, including replies from members of that group who may be from outside domains.This is a general setting, so it will apply to all messages you receive.

The image here shows the appearance of the Safe Recipients tab under Junk Email Options


Article ID: 98940
Fri 2/21/20 11:28 AM
Wed 8/11/21 1:53 PM