Students can contact the
SUNY Online Support Services Help Desk for Brightspace questions or issues by phone at
1-844-673-6786, as well as from the online help request
linked here. They're available
Mon-Fri from 7am to Midnight,
Saturdays 10am-6pm, and
Sundays 10am-9pm.
Note: If there's a specific issue with
signing into Brightspace, students can contact the
Buffalo State campus IT Help Desk at
(716) 878-4357 or submit a
Login Assistance request on the school's service portal.
The
Buffalo State Brightspace Sign-in Page uses the same Network login credentials as things like the Bengal Success Portal and Outlook student email.
👉🏽 Student orientation videos (YouTube playlist)
Find everything from the starting basics to more detailed explanations of major Brightspace topics on the Official D2L YouTube Video Playlist.
👉🏽 Course homepage basics
The D2L Brightspace Homepage and Interface Overview page will introduce you using Brightspace and where to find many of its features.
👉🏽 Finding your Brightspace courses
Shortly after registering for courses in Banner, you'll be able to find those classes and their instructional materials. You'll find more info in the Navigating Your Brightspace Classes and Course Content article.
👉🏽 Troubleshoot missing course content
A frequent question from new students is why not all of their courses are showing up in Brightspace. The Troubleshoot Missing Course Content help article explains some likely causes.
👉🏽 Troubleshooting quiz issues
If you're having difficulty using or finding quizzes within your courses, the following link can be used to Troubleshoot Brightspace Quiz Issues. Your instructor can also be an important resource if you're finding something unexpected when taking a quiz.
👉🏽 Using Ally to view alternative accessible formats for course content
Brightspace has integrated accessibility features collectively called Ally. The Ally "A" icon will appear in places you can access course materials in alternate formats like audio recordings, ePubs for e-readers, and automatic screen readers. More info at this link: Use Ally to view alternative accessible content formats
👉🏽 Brightspace Browser Compatibility
This help article from the SUNY Online Help Desk gives an overview of Brightspace Browser Compatibility, and lets you know which web-browsers have been tested for compatibility (and how to update them if you have an old version).
👉🏽 Clearing web-browser cache/cookies to troubleshoot a login
Some common sign-in issues can be resolved by clearing the temporary cache in the web-browser you're using. Learn more at the How to Clear Web Browser Cache and Cookies article.