Service Description
If your office has a network printer/copier/scanner capable of sending scanned jobs directly to email, you can request the setup of this feature using this service.
Standard Features
Standard Service Features include:
- Allows user to send scanned documents directly to their email.
- Required: Network printer/copier/scanner with scan to email functionality.
Optional Features
There are no Optional Service Features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including their contact information, the queue name of the network printer, and names and email addresses of each person who will be using the scan to email feature.
- User agrees to allow Information Technology staff to access the office to configure the printer.
Information Technology Responsibilities:
- Information Technology staff will setup the scan to email functionality.
- Information Technology staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty, Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Institutional Policies
There are no Institutional Policies associated with this service.