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Electronic Door Access Issue

Service Description

RITE Services can provide assistance to Buffalo State cardholders who need help accessing spaces on campus that use of electronic access control (i.e., rooms that require the use of a campus ID card). 

Standard Features

Standard Service Features include:

  • Troubleshooting denied access with valid credentials.
  • Troubleshooting non-responsive hardware or credentials.

Optional Features

Optional Service Features include:

  • Replacing defective hardware.

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the issue including cardholder contact information and a full description of the problem (building and room, date/time that incident occurred, etc.).

RITE Services Responsibilities:

  • RITE Services will assist with hardware that is not functioning properly. 
  • RITE Services will communicate the status of the request to the user as needed.

How to Request    

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty, Staff, Students.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service.

Service Pricing

There are no costs associated with this service.

Institutional Policies

Policy on the Use of Electronic Resources