Update MFA verification method

Locked out of your Buffalo State accounts? Open a ticket to have the IT Help Desk help you regain access.
If you are locked out of your accounts because you can't complete the two-step verification (e.g. due to getting a new phone), the IT Help Desk can help you regain access. When you complete the form below, you'll be able to choose one of these options:
 
  • Add a phone number to my account - to receive a code via call/text
  • Update/replace my existing number - to receive a code via call/text
  • Reset my multi-factor registrations - to start the MFA registration process over
These options will also allow you to set up the Microsoft Authenticator app on a new device.
Please select your affiliation
Please enter your Banner ID
Please enter your date of birth
Please enter the last 4 digits of your Social Security number. Enter N/A if you are an international student.
To resolve your two-step verification issue, choose one of these options:
Please select from the list of verification options. Scroll to the top of this page a description of each option.
To resolve your two-step verification issue, choose one of these options:
Please enter the current phone number you have registered with MFA
Please enter the new phone number that you want to register with MFA
Do you want to replace your current (old) number with the new number?
Please indicate whether the new number should replace the current number or be added as an alternate number
Do you want to replace your current (old) number with the new number?
Please indicate if you want this phone number set as your default verification method (for your Buffalo State sign-ins)
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
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Other Fields

Your name
Verification Code