If you were granted access to a shared mailbox (e.g. department email), follow these steps to add the shared mailbox to Outlook for Windows. If you aren't sure if you have access, please consult with your supervisor.
- Open Outlook and click File in the upper left corner.
- Click Add Account underneath your listed email account.
- Enter the email address of the shared mailbox you are trying to access, click Connect.
- Important! When the Buffalo State sign-in page appears, enter YOUR credentials, click Sign in. Complete the multi-factor verification when prompted.
- On the Account successfully added screen, click Done.
- Close Outlook and reopen it. When you do, you should see the shared mailbox listed under your account. From here, you will be able to view, send, and reply to messages from the alternate email account.
- When sending email from this account, make sure you select the address you want from the From drop-down in the new message window.
Please note: If you are adding this shared mailbox to Outlook on a personally owned device, you may see a prompt asking if you want to Allow my organization to manage my device. If so, uncheck this box and then click No, sign into this app only (instead of clicking OK).