This article explains how to access a shared mailbox (e.g. department email) that you've been granted access to. Please consult with your supervisor if you aren't sure if you have access to the mailbox.
Access a shared mailbox from client Outlook
- Any shared mailboxes that you've been granted access to should automatically appear in Outlook underneath your primary mailbox (see example below). From here, you will be able to view, send, and reply to messages from the shared account.
- To send email from this account, start a new message, go to the Options tab and make sure From is toggled on (in the Show Fields section).
- Next, click the From drop-down and select the email address of the shared mailbox. Note: If you don't see it listed as an option, click Other Email Address... and enter the email address of the shared mailbox. You should only have to add the other email address the first time you send mail from this account. After that, it will appear on the From drop-down.
Access a shared mailbox from web Outlook
If you prefer to use web Outlook, you can follow these steps to add the shared mailbox to your account.
- Sign-in to web Outlook with your Buffalo State credentials.
- First, you'll need to add the shared mailbox by right-clicking Folders and selecting Add shared folder or mailbox and then entering the email address of the shared mailbox. Once added, the shared mailbox should appear under your primary mailbox.
- Next, click the gear icon in the upper right corner to open Settings. Click Mail > Compose and reply and make sure Always show From is checked. Click Save to save your changes.
- Now, when you start a new message, you can select the shared mailbox account from the From drop-down.
