OneDrive files not showing up on new device

If you sign-in to a computer on campus that you haven't signed into previously and don't see any files in OneDrive, you will need to sign-in to the OneDrive app and complete the multi-factor (MFA) verification process. Follow these steps:

  1. Look for the OneDrive icon (the blue cloud) at the bottom of your screen near the date/time. If you don't see the OneDrive icon, click the up arrow near the date/time to display more icons.
  2. If the OneDrive icon shows a line through it, this indicates that you are not currently signed in. Your files won't appear until you sign-in to OneDrive and complete the multi-factor verification.

 Line through the OneDrive icon

  1. Click on the OneDrive icon and then click Sign in

Click OneDrive and then Sign in

  1. When the Microsoft Microsoft Sign in screen appears, enter your Buffalo State username followed by and click Next.

Don't include "mail" when you sign-in

  1. You'll be redirected to the Buffalo State sign-in page. Enter your Buffalo State username and your network password, and then click Sign in.

Enter Buffalo State username and network password

  1. Complete the two-step verification when prompted. 

Complete the MFA verification

Once these steps are completed, you will start to see your files appear in OneDrive.


Article ID: 142914
Tue 4/26/22 11:38 AM
Wed 7/6/22 11:18 AM