Services A-Z (78)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



Room scheduling services


A/V Equipment Loan

Provide event or instruction-related A/V equipment for on campus use.

A/V Space Improvement Request

Audio and Video design and space improvement services for the academic and administrative departments of Buffalo State. Includes computing hardware and software.

Academic Discretionary Funds Budget Reconciliation and Projection

Weekly reconciliation of Purchase Requisitions submitted for Academic Discretionary Funds: Academic & Scientific Equipment (A&SE) 860095-00
and Academic Equipment Replacement (AERF) 860096-00. This report is emailed to authorized personnel on a weekly basis

Adhesive Vinyl Cut Lettering

Layout design and use of equipment for solid color adhesive vinyl for attaching to walls, windows, and floors. Most often used for art exhibitions, but can also be used as directional signage.

Assistance with fixing section counts in Banner

Please sync sections counts with registration/class roster totals

Audio Conferencing

Phone based audio conferencing service hosted by Intercall.

Audio Studio Production

A crew member will direct audio capture of content within Bulger Communication Center studios.


Banner Self-Service (SSB) Access

Banner is Buffalo State’s Student Information System. Integrated with systems in most major functional areas, Banner supports Admissions, Financial Aid, Student Records, Student Accounts, Housing, Advisement, and many other student services.

Buffalo State ID Card

Request a new or replacement Buffalo State ID card.


CATV Campus Cable Infrastructure and Planning

Design, develop, plan and maintain Campus CATV systems.

Cellular Telephone

Request the purchase of a new mobile phone, upgrade a mobile phone or reset a mobile phone password.

Computer Move, Swap or Temporary Relocation

Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.

Computer Surrender

Use this request form to surrender campus-owned computers that are no longer being used.

Configure E-mail on Mobile Device

Request assistance configuring your campus e-mail account on a mobile device.

Course Design Review

Refreshing online and hybrid courses through course design review using the Open SUNY Course Quality Review (OSCQR).


Data Recovery Assistance

Request assistance with the recovery of data from a campus-owned client device (due to accidental deletion or data loss due to hardware failure).

Degree Works Access

Degree Works is Buffalo State’s Advising Support / Degree Audit System, a Web-based tool to help students and advisors monitor students’ progress toward degree completion.  Integrated with Banner, the campus Student Information System, Degree Works provides real time degree audit sheets, “what if” analysis of program changes, and unofficial transcript information.

Design Consultation

Consultation to design web or print media (posters, flyers, etc.) for College's academic and administrative needs.


Electronic Course Evaluations (EvaluationKIT - EK)

Support and training for the deployment of departmental electronic course evaluations (EvaluationKIT - EK).

Electronic Door Access

Request access to spaces on campus that require the use of electronic access control.

Electronic Door Access Issue

Need help with a door access issue? Open a ticket to request assistance from IT.

Electronic Door Access Removal

Request removal of access to spaces on campus that require the use of electronic access control.

Email Issue

Need help with an email issue? Open a ticket to request assistance from IT.


Finishing Services

Finishing services may be added to print services or can be a stand-alone service.


General Technology Help

Have a question about technology on campus? This is a good place to start.


Hardware Issue

Need help with a computer or printer issue? Open a ticket to request assistance from IT.

Hardware Request

Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.


Information Security Awareness Training

If you would like to receive Information Security Awareness Training for yourself, your office, an affiliated group, or your students there are options. Complete this form and we will contact you.

Institutional Research Data Request

Generation of reports/data from the college official frozen files for enrollment, degrees granted, retention, graduation and human resources (HRMS) official data (payroll 17) systems based on requestor specifications.

IT Enterprise Project Request

Review of proposals received through governance. Project proposal routing process and status:

Formal evaluation of project requests via IT governance committee review process with appropriate teams, feasibility study and analysis. Communication with requester and status updates.


KiSSFLOW Assistance

Need help with a KiSSFLOW issue? Open a ticket to request assistance from IT.


Learning Management System (Blackboard) - Community Organization

Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities.

Learning Management System (Blackboard) - Course Restore

Request the restoration of course content and student data (optional) from an archived Blackboard course.

Learning Management System (Blackboard) - Merge Course Sections

Request the merger of course sections into a single Blackboard course site.

Learning Management System (Blackboard) - Report an Issue

Support for Blackboard Learn for online, hybrid and face to face courses.

Learning Management System (Blackboard) - Third Party Application Integration

Consultation and integration of third party applications within the Blackboard LMS (Learning Management System).

Lecture Capture

Operation and support of automated lecture capture system installed in TECH 160.

Login Assistance

Need help with a login/password issue? Open a ticket to request assistance from IT.


Media Server (Ensemble Video)

Support and training on Ensemble Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites.


New Outlook Public Folder

Request a new shared Public Folder (e.g. calendar) in Outlook for your department.


Online Course Development

Assistance/workshops in developing and refreshing online courses.

Order Printing Supplies for Labs

Request toner and paper for printers in the campus pay to print system.


Pay-To-Print Installation

Request the installation/setup of pay-to-print for student use in a computer lab.

Photography Services

Need professional photographs taken? Complete the photography services request form to have Information Technology staff assist.

Plagiarism Detection (Turnitin Feedback Studio)

Turnitin Feedback Studio is a similar text detection software that instructors may require students to use at Buffalo State. This software may be used as an educational tool to assist students in learning how to properly cite resources, to decrease instances of academic misconduct, and/or to assist in the identification of acts of academic misconduct.

Presentation System Assistance

Need help with a presentation system issue in a classroom? Open a ticket to request assistance from IT.

Printing Services

Design and/or printing for College's academic and administrative needs.

Process Improvement Consultation Request (PIT)

Do you have a process that needs improving? The Process Improvement Team (PIT) will evaluate your current process and your goals for improving it.


Qualtrics Issue

Need help with a Qualtrics issue? Open a ticket to request assistance from IT.


Regularly Scheduled Workshop Opportunities

Register for an Instructional Design & Training (IDT) workshop on the use of campus technologies such as Blackboard Learn, Blackboard Collaborate, Ensemble Media Server or Office 365.

Report Suspicious Email

Concerned about a suspicious email you received? Report potential phishing/spam email to IT.

Request a Session from Instructional Design & Training (IDT)

Request a session with Instructional Design & Training (IDT) to meet your professional development needs.

Request Captioning (Ensemble Video)

Captioning requested through this service is submitted by IT staff to for captioning with 24 hour turnaround time for files 60 minutes or less and 99% accuracy.


SANS Information Security Awareness (Video) Training Issue

This ticket is used to report problems logging into the SANS system, completing training, downloading your certificate, or anything else that is a barrier to training completion.

Secure Wireless Assistance

Request assistance enrolling your device on the secure wireless network (Bengal).

Server and Storage Provisioning (Physical and Virtual)

Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requestor.
Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties.

Setup Scan to Email

Request the setup of scan to email functionality on a network printer/copier/scanner.


Collaboration and document sharing services

Software Issue

Need help with a software issue? Open a ticket to request assistance from IT.

Software Request

Request software for a faculty/staff computer, classroom computer or a student computer lab.

Status of Surrendered Computer

Use this request form to begin an inquiry concerning the status of a previously surrendered campus computer.

Student Employment Application

Are you a student looking for a rewarding IT job on campus? Apply for a job with Information Technology.

Student Response Systems (TurningPoint Clickers and ResponseWare)

Introductory to advanced training on use of TurningPoint student response system, system troubleshooting.


Technology Consulting Services

Technology Consulting Services

Technology Fee Budget Reconciliation and Projection Report

Weekly reconciliation of Purchase Requisitions submitted for Technology Fee, account 900820-00 are emailed to authorized personnel.

Technology/Server Consulting

Review of application software technology and server specifications to recommend the best course of action for resources needed.

Telephone Lines - Administrative

Buffalo State College offers telephone services to administrative offices.

Television Systems Engineering

Television Engineering Support

Test Scoring and Survey Analysis

Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.


Video Conference and Web Conference Support

Technical support provided in designated instructional spaces and conference rooms for two-way live, real-time video and audio for Buffalo State related academic and administrative activities.

Video Intake Request

Need to make a video? Complete the video intake form to have the Creative Media Services video production crew assist.

Visix Digital Signage

Production, upload, display, and/or scheduling of digital media on electronic signage displays across campus.


Request a voicemail box or reset of voicemail password.


Web Application Development

Development of custom web database applications and forms

Web Conferencing (Blackboard Collaborate)

Support and training on Blackboard Collaborate web conferencing/collaboration tool that can be integrated within Blackboard Learn.

Web Page Issue

Report web page/site issues or errors.


Wufoo Assistance

Need help with a WuFoo issue? Open a ticket to request assistance from IT.