KiSSFLOW Assistance

Tags kissflow

Service Description

KiSSFLOW is an easy-to-use cloud-based workflow automation software that helps academic and administrative departments increase efficiency by automating manual business processes. If you're an existing KiSSFLOW user, you can open a ticket to request assistance from RITE Services. 

Standard Features

RITE Services provides assistance with the following:

  • Answer general questions related to using KiSSFLOW
  • Provide assistance with workflow
  • Help troubleshoot and resolve issues related to KiSSFLOW

Optional Features

There are no Optional Service Features associated with this service.

Roles and Responsibilities

User Responsibilities:

  • Provide details related to your question/problem. 

RITE Services Responsibilities:

  • Communicate status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

Service Audience 

Administrative and Academic Departments.

Please Note: Buffalo State’s current implementation of KiSSFLOW is restricted to the curriculum management functions of the college.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources