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Email Issue

Service Description

RITE Services can provide assistance to faculty, staff and students who need help resolving an email issue.

Standard Features

RITE Services provides assistance with the following:

  • Help troubleshoot and resolve issues related to sending/receiving email
  • Help troubleshoot and resolve issues related to accessing shared calendars
  • Help troubleshoot and resolve issues related to using Outlook
  • Answer general questions related to using Gmail or Office 365

Optional Features

There are no optional services associated with this service. 

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the issue including their contact information and a full description of the problem.
  • User agrees to allow RITE Services staff to access their campus-owned device and/or personal mobile device.

RITE Services Responsibilities:

  • Assist with the resolution of issue on campus-owned device and/or personal mobile device.
  • Communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the RITE Support Desk:

Service Audience 

Faculty, Staff and Students. 

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

There are no costs associated with this service. 

Institutional Policies

Policy on the Use of Electronic Resources