Server and Storage Provisioning (Physical and Virtual)

Service Description

Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requester. Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties

Standard Features

Systems Administration:

Determines the personnel resources for the approved project.
Reviews the submission of the on-line server request form.
Configures the server and storage according to the specifications.
Configures the standard security software (windows updates, firewall exceptions, antivirus exceptions)
Optional : Implements and configures approved additional hardware, software, and other technologies needed for implementation that was agreed by parties involved.

Roles and Responsibilities

User Responsibilities:

Provides documentation on application and server specifications and necessary storage allocation by completing the on-line server request form

Systems Administration Responsibilities:

Communicate with the requester
Implements the requested hardware resources, staff availability, and time line for completion.
Configures any additional software needed for implementation. Install software licensing where applicable.
Provide technical assistance to software implementation upon request

How to Request

Contact the IT Support Desk at ithelpdesk@buffalostate.edu or (716)878-4357

Service Audience

Faculty, Staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 3 - Low
Response Time	1 business day
Resolution Time	5 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time. Resolution time may be adjusted depending upon the nature and complexity of the request.