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Configure E-mail on Mobile Device

Service Description

RITE Services provides assistance to faculty, staff and students who need help setting up their campus e-mail on mobile devices.

Standard Features

Standard Service Features include:

  • Assist faculty and staff with configuration of campus e-mail (Office 365) on campus owned and personal mobile devices (e.g. iOS, Android).
  • Assist students with configuration of campus e-mail (Gmail) on campus owned and personal mobile devices (e.g. iOS, Android).

Optional Features

Self-service options for students:

Self-service options for faculty/staff:

Roles and Responsibilities

User Responsibilities:

  • User agrees to allow RITE Services staff to access their campus-owned device and/or personal mobile device.
  • User may be required to bring mobile device to the RITE Support Desk for e-mail configuration/setup.

RITE Services Responsibilities:

  • RITE Services will assist with the configuration/setup of campus e-mail on mobile devices.
  • RITE Services will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty, Staff and Students.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

There are no costs associated with this service. 

Institutional Policies

Policy on the Use of Electronic Resources