Adobe At-Home Access for Students (Spring 2021)

Service Description

Students in approved courses for the Spring 2021 semester can request an Adobe Creative Cloud license to download/install Creative Cloud apps on their personal devices.   

Important! Buffalo State has a limited pool of at-home licenses that can be assigned to students. Students should only proceed with opening a ticket IF the following conditions are met: (1) you've been directed by one of your professors to open a ticket, (2) using Adobe Creative Cloud is essential to complete assignments for this course, AND (3) you have no other means of accessing these apps (i.e., you are unable to attend in-person classes or use campus computers with Adobe Creative Cloud installed).

Standard Features

Standard Service Features include:

Eligibility Requirements

Student must meet these eligibility requirements for license approval:

  • Student has been directed by a professor to open a ticket.
  • At-home access to Adobe Creative Cloud is essential to complete course assignments.  
  • Student has no other means to access the Adobe Creative Cloud apps (i.e., they are unable to attend in-person classes or use campus computers with the apps installed).
  • Student has a Windows or Mac computer that can run Adobe Creative Cloud.

Roles and Responsibilities

Student Responsibilities:

  • Student is responsible for providing details related to the request including the instructor's name and course information (e.g. class name, CRN number).
  • Student is responsible for ensuring their computer meets the minimum system requirements to run Adobe Creative Cloud.

Information Technology Responsibilities:

  • Information Technology will review request to ensure eligibility.
  • Information Technology will give each student in the class a license. 
  • Information Technology will send student download instructions.

How to Request    

Click Open a Ticket and complete the request form.

Service Audience 

Faculty, Students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Details

Service ID: 48226
Created
Fri 1/8/21 12:25 PM
Modified
Thu 1/14/21 9:16 AM