Secure Wireless Assistance

Service Description

Information Technology provides assistance to faculty, staff and students who need help enrolling their devices on the secure wireless network (Bengal).

Standard Features

Standard Service Features include:

  • Assist faculty, staff and students with enrolling campus owned and personally owned devices on the secure wireless network (Bengal).

Optional Features

Self-service options for faculty, staff and students:

Roles and Responsibilities

User Responsibilities:

  • User agrees to allow Information Technology staff to access their campus-owned device and/or personally owned device.
  • User may be required to bring device to the IT Help Desk for secure wireless configuration/setup.

Information Technology Responsibilities:

  • Information Technology staff will assist with the configuration/setup of campus-owned device and/or personally owned device.
  • Information Technology staff will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty, Staff and Students.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

There are no costs associated with this service. 

Institutional Policies

Policy on the Use of Electronic Resources 

 
Open a Ticket

Details

36793
Created
Thu 6/20/19 11:38 AM
Modified
Mon 9/30/19 2:43 PM