Service Description
IT can provide assistance to faculty and staff who experience web page/site issues or errors
Standard Features
IT can assist faculty and staff with many web page related problems/questions including:
- General inquiries related to basic navigation of campus web applications
- Reports of website errors
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information, the site URL, and a full description of the problem.
IT Responsibilities:
- IT will respond to inquiry or resolve issue as soon as possible.
- IT will communicate the status of the request to the user as needed.
How to Request
Click the Report Issue button and complete the request form.
Service Audience
Faculty, Staff, Students
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time. Resolution time may be adjusted depending upon the nature and complexity of the request.
DO NOT USE THIS FORM TO REPORT ISSUES WITH BANNER, BLACKBOARD, DEGREE WORKS, OR THE CAMPUS WEBSITE