Web Page Issue

Tags website web

Service Description

IT can provide assistance to faculty and staff who experience web page/site issues or errors 

Standard Features

IT can assist faculty and staff with many Banner related problems/questions including:

  • General inquiries related to basic navigation of campus web applications
  • Reports of website errors

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the issue including their contact information, the site URL, and a full description of the problem.

IT Responsibilities:

  • IT will respond to inquiry or resolve issue as soon as possible.
  • IT will communicate the status of the request to the user as needed.

How to Request     

Click the Report Issue button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

Service Audience 

Faculty, Staff, Students

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

 

 
Report Issue

Details

31902
Created
Mon 12/10/18 4:54 PM
Modified
Mon 1/7/19 2:01 PM