Report Suspicious Email

Service Description

Report suspicious phishing emails to Information Technology. When submitting the form, you will also have the option to attach a copy of the suspicious email.

Standard Features

RITE Services staff can help with the following:

  • Determine if an email is legitimate or phishing/spam
  • Determine if links/attachments in an email are safe to click/open

Optional Features

Forward suspicious emails to the IT Help Desk (ithelpdesk@buffalostate.edu) or Information Technology Phishing Reports (phishreports@buffalostate.edu).

Roles and Responsibilities

Requestor Responsibilities:

  • Provide details related to the suspicious email including the date/time received, the sender's email address and the subject line of the message. 

Information Technology Responsibilities:

  • Communicate status of the request to the requestor or affected user as needed.

Request Service or Support    

Click the Open a Ticket button and complete the request form. 

Service Audience 

Faculty, Staff, Students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Details

19361
Created
Wed 4/26/17 2:38 PM
Modified
Fri 4/12/19 3:03 PM