Test Scoring and Survey Analysis

Service Category Teaching and Learning
Service Name Instruction
Service Offering Title Test Scoring and Survey Analysis
Service Offering Description Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.
Standard Service Features Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.
Test scoring output includes report of individual student responses, test score (incl percentage, Z-score and percentile), class test score average and standard deviation, and item analysis;
Survey output includes item frequencies, mean, standard deviation (separate report excluding missing/multiple responses), mean and relative frequencies by response
Optional Service Features Results may be emailed;
Test scoring options include omitting a question, multiple correct responses;
Data files may be plain (names & numeric responses) or formatted (delimited)
Service Pricing (if applicable) N/A
Service Billing (if applicable) N/A
Service Owner/Team EIS
Service Roles/Responsibilities Requester - Must complete a Request Form and Key sheets (forms may be picked up outside Twin Rise 206)
IT – Receive/log incoming forms submitted for scanning; provide request forms; scan forms and run analysis; send results via email or print for department pick up
Service Hours of Availability Monday thru Friday 8:30am - 4:00pm 
Service Special Considerations During peak periods, test scoring takes priority over surveys analysis
How to Request Service and/or Support Drop off response and control form packets in drop box outside Twin Rise 206;
See https://IT.buffalostate.edu/facstaff-help.html: under “Other Resources and Services” see “Test Scoring and Survey Analysis” links;
Contact Information Technology at (716)878-4611 M-F 8:30am – 4:00 pm
Service Audience  Staff;Faculty
Service Level Agreement  
Request Turnaround Time Due to staff reductions turnaround time is 2-3 business days
Service Support Options See https://IT.buffalostate.edu/facstaff-help.html: under “Other Resources and Services” see “Test Scoring and Survey Analysis” links
Incident Resolution Time Requests will be reprocessed upon discovery of processing errors; requester will be notified upon discovery of control form errors 
Service Availability Monday thru Friday 8:30am - 4:00pm 
Maintenance Windows No regularly scheduled maintenance window
Maintenance and Outage Notifications Requester will be notified within three (3) business days by phone or e-mail if requests cannot be completed in the normal time frame due to server downtime
Service Security Requirements and Considerations FERPA protections apply to student grades – test scoring results may only be released to authorized faculty and staff
Performance Metrics Review and Reporting Test/survey results completed/delivered as per SLA
Relevant Institutional Policies  

 

 

Details

Service ID: 18669
Created
Tue 3/21/17 1:55 PM
Modified
Fri 9/24/21 1:31 PM