Student Response Systems (TurningPoint Clickers and ResponseWare)

Service Description

Introductory to advanced training and troubleshooting on the use of the TurningPoint student response system.

Standard Features

TurningPoint workshops are regularly scheduled. Instructors can register for TurningPoint workshops in the Workshop Registration System. Instructors interested in using TurningPoint should contact Brooke Winckelmann to obtain required hardware and software.

Optional Features

Users can request:

  • One-on-one training and consultations
  • In-class support during use of TurningPoint
  • Additional USB receivers
  • Borrow a set of clickers for special events

Roles and Responsibilities

Instructional Design and Training receives requests, schedules appointments and training spaces.

How to Request     

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty, staff, students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Service Pricing

There is no cost to faculty, staff, or students for TurningPoint training, troubleshooting, and technical support.

Once requested, TurningPoint USB receivers are given free of charge. Students using a physical clicker to respond to polling questions can purchase a clicker from the Bookstore. Students using TurningPoint with their phone or with a physical clicker will need to purchase a license.

Institutional Policies

Turning Technologies' TurningPoint Student Response System had been adopted by Buffalo State as the standard supported student response technology.

Open a Ticket


Service ID: 18667
Tue 3/21/17 1:53 PM
Wed 9/8/21 10:22 AM