CATV Campus Cable Infrastructure and Planning

Service Category Communication and Collaboration
Service Name Television
Service Offering Title CATV Campus Cable Infrastructure and Planning
Service Offering Description Design, develop, plan and maintain Campus CATV systems.    
Standard Service Features Offer system design consultation, system repair and maintenance.  Review RFP's and vendor bid specifications.  Make recommendations on system expansions and improvements.
Optional Service Features  
Service Pricing (if applicable) n/a
Service Billing (if applicable) n/a
Service Owner/Team TechSupp
Service Roles/Responsibilities Campus Televideo: current service vendor.
Kris Kaufman: Residence Life Director
Service Hours of Availability Monday - Friday 8:30 am - 4:30 pm *excludes college holidays
Service Special Considerations  
How to Request Service and/or Support Phone 716-878-4921
Service Audience  Staff;Faculty;Students
Service Level Agreement  
Request Turnaround Time  
Service Support Options  
Incident Resolution Time  
Service Availability  
Maintenance Windows  
Maintenance and Outage Notifications  
Service Security Requirements and Considerations  
Performance Metrics Review and Reporting  
Relevant Institutional Policies  




Thu 3/9/17 10:51 AM
Thu 3/9/17 10:51 AM